9 hard skills or competencies (industry competencies) for Automotive Mechanic II
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Lists major spare parts demand forecasting methods.
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Level 2 Behaviors
(Light Experience)
Tracks spare parts inventory compliance with stocking policies to prevent stockouts.
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Level 3 Behaviors
(Moderate Experience)
Monitors spare parts inventory to ensure availability for any potential faults in the machinery.
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Level 4 Behaviors
(Extensive Experience)
Leads the team in analyzing historical data to accurately forecast spare parts requirements.
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Level 5 Behaviors
(Mastery)
Establishes a periodic inventory system audit practice for inventory control and governance.
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Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Identifies the tools and techniques used for inspecting the functionality of automotive components.
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Level 2 Behaviors
(Light Experience)
Records the automotive repair and service details to ensure compliance with warranty requirements.
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Level 3 Behaviors
(Moderate Experience)
Performs quality control checks to ensure repairs meet industry standards and customer expectations.
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Level 4 Behaviors
(Extensive Experience)
Leads the planning and coordination of service appointment schedules to meet customer demands.
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Level 5 Behaviors
(Mastery)
Establishes sustainable automotive servicing practices to comply with environmental regulations.
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2 general skills or competencies (Job family competencies) for Automotive Mechanic II
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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10 soft skills or competencies (core competencies) for Automotive Mechanic II
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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Summary of Automotive Mechanic II skills and competencies
There are 9 hard skills for Automotive Mechanic II, Spare Parts Inventory Management, Automotive Services, Automotive Engine Repair, etc.
2 general skills for Automotive Mechanic II, Customer Satisfaction, Safety Policies and Procedures.
10 soft skills for Automotive Mechanic II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Automotive Mechanic II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.